1.Schedule an appointment:To schedule an appointment use Schedule an appointment link on the left menu. Scheduling an appointment involves following steps:

• a. Select Mission (option available only for CC User. For Individual /TA’s this option is disabled.)
• b. Select Country (option available only for CC User. For Individual /TA’s this option is disabled.)
• c. Select location : Center can be visa application center (VAC), Embassy
• d. Select Visa Category
• e. Click on “Continue” button to go to Customer List Page.
• f. Customer list: Initially customer list will be empty. Login User need to add customer/s before he/she proceed with appointment date selection.
• g. Date & time slot selection: After adding customer/s, on click of continue, user will be taken to final calendar page where user will see appointment dates (in green) and holidays (in red).
• h. User can select the date and time slot and confirm.
• i. Appointment confirmation: Click on “Confirm” button in the final calendar page
• j. An email & SMS will be triggered to the customer/s after appointment is confirmed.

2. Reschedule an appointment: To reschedule an appointment, user need to have the reference number with valid future appointment. User can click on “reschedule an appointment” link.

• a. Enter the reference number and click on submit to get the customer/s details
• b. User can select the customer/s to reschedule and click on continue to proceed to final calendar to select date & time
• c. Upon selection date & time, can confirm the appointment by clicking confirm button.
• d. Appointment confirmation message will be displayed
• e. An email & SMS will be triggered to the customer/s

3. Cancel an Appointment: To cancel an appointment, user need to have the reference number with valid future appointment. User can click on “Cancel an appointment” link.

• a. Enter the reference number and click on submit to get the customer/s details
• b. User can select the customer/s to cancel and click on continue.
• c. Appointment cancellation confirmation message will be displayed
• d. An email & SMS will be triggered to the customer/s

4. Print or Email Appointment Letter: To print an appointment letter, user need to have the reference number with valid future appointment. User can click on “Print an appointment” link.

• a. Enter the reference number and click on submit to get the customer/s details
• b. User can select the customer/s to print and click on “Download appointment letter” button.
• c. An email & SMS will be triggered to the customer

5. Retrieve Incomplete Appointment: To retrieve an incomplete appointment, user need to have the reference number. User can click on “Retrieve Incomplete appointment” link.

• d. Enter the reference number and click on submit to get the customer/s details
• e. Login User can also add customer/s before he/she proceed with appointment date selection.
• f. User can select the customer/s to schedule and click on continue to proceed to final calendar to select date & time
• g. Upon selection date & time, can confirm the appointment by clicking confirm button.
• h. Appointment confirmation message will be displayed
• i. An email & SMS will be triggered to the customer/s